Shipping & Returns

Hong Kong Domestic Shipping

The parcel is delivered to your door but not to P.O. Box address and areas listed below.

* Kindly note that our delivery schedule is subject to change when approaching public holidays. You may wish to refer to our homepage for the ad-hoc changes.

Undelivered area
CLOSED AREA MA WAN HONG KONG DISNEYLAND DISCOVERY BAY
NGONG PING CHEUNG CHAU LANTAU ISLAND TUNG CHUNG
MUI WO TAI O PENG CHAU LAMMA ISLAND
SHENZHEN BAY PORT LOK MA CHAU MAN KAM TO SHA TAU KOK
LO WU LOK MA CHAU SPOUR LINE CHEK LAP KOK
(including Hong Kong International Airport)
Remote area
Kindly note that the districts listed (included but not to) below are regarded as remote area, it may takes 2-3 working days for delivery.
TUEN MUN DISTRICT YUEN LONG DISTRICT NORTH DISTRICT TAI PO DISTRICT
SAI KUNG DISTRICT

Delivery Schedule

Example, an order is placed at 1pm on Monday will be delivered on Wednesday.
Orders are shipped and delivered on business days during office hours (excluding Sunday and Public Holidays).

Shipping Courier:
SF Express
KERRY EXPRESS
ZTO
HONG KONG POST
Order Cut-Off Time Delivery Day
Orders until 12:00 p.m. MON Tuesday
Orders until 12:00 p.m. TUE Wednesday
Orders until 12:00 p.m. WED Thursday
Orders until 12:00 p.m. THU Friday
Orders until 12:00 p.m. FRI Saturday / Monday
Some residential areas may not be offered the Saturday delivery.
* In our efforts to serve you better, please understand that we adhere strictly to the cut-off time.
Please note that deliveries may be slightly delayed at times due to uncontrollable conditions like weather, traffic, etc. If you do not wish to receive your order during the standard delivery, please indicate your preferred date of delivery clearly in the comments section.

Delivery Charges

Payment Methods

FREE delivery for order of HK$400 or above Cash On Delivery
HK$45 delivery charge for order below HK$400 Credit Card (Visa, Master)
Paypal

Return & Exchange Policy

We ONLY ACCEPT returns of defective products or unmatched products with ordered which caused by Best Buy World HK. We do not accept returns or perform exchanges in other situations.

Since that products are well-packed before shipping out, we do not bear the loss which caused by third-party transportation companies.

Returns or exchanges service is not available for discounted products under normal circumstances.

In case of any dispute, Best Buy World HK reserves the right of final decision.

If you would like to return and exchange products which can fulfill return and exchange policies, please contact Best Buy World HK within 7 days of delivery date. The delivery fee is free for return and exchange service. If the exchange service is not available because of running out of stock, refund will be provided.

FAQ - Return & Refund

Q I use your product and got an allergy. Can I return and get a refund?
A We are sorry to hear that you developed an allergy from the product. Depending on the skin condition, different individuals may get different results in using the same product. Best Buy World is not liable for your skin condition after using the products. No return or refund will be accepted.
Q After using a product, I find that it's not what I want. Can I return it?
A We do not accept returns once the product has been opened and used.
Q The product's manufacturing / expiry date is older than expected. Can I exchange it?
A All cosmetic products have a shelf life of 3 years from the manufacturing date and are not considered unusable until past the expiry date. We do not accept exchanges for such cases.
Q The product is damaged. Can I exchange it?
A You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advise you to replace with another product.
Q I broke the goods but I've never used it. Can I return it?
A We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.