Shipping & Returns

・Delivery is provided within Hong Kong only. We deliver to homes and offices but not to P.O. Box address and areas listed below. No international delivery or postage will be made.

* Kindly note that our delivery schedule is subject to change when approaching public holidays. You may wish to refer to our homepage for the ad-hoc changes.

New Territories
SHA TAU KOK TA KWU LING MAN KAM TO MAI PO
LOK MA CHAU CLOSED AREA LO WU PO TOI
TUNG LUNG CHAU GRASS ISLAND CROOKED ISLAND (KAT O) TUNG PING CHAU
MUI WO LAMMA ISLAND PENG CHAU CHEUNG CHAU
TAI O LANTAU ISLAND
*except Discovery Bay / Tung Chung / Chek Lap Kok / Hong Kong Disneyland Resort
Delivery
Items will be dispatched to you by YAMATO / KERRY EXPRESS / HKPOST within 1-2 business days upon receiving your order.

*** Irregular Delivery Schedule Announcement ***

Our office is closed from 29 APR to 1 MAY. Kindly refer to the following irregular delivery schedule.


Orders placed before 3:30 p.m. 28 APR --- Delivery on 29 APR.

Orders placed between 3:30 p.m. 28 APRN and 3:30 p.m. 2 MAY --- Delivery on 3 MAY.





Delivery Time

Delivery Schedule

Orders are shipped and delivered on business days during office hours (excluding Sunday and Public Holidays).
Example, an order placed at 5pm MON will be deliver on WED.
MON - FRI 8.00 a.m. - 9.00 p.m.
SATURDAY 8.00 a.m. - 12.00 p.m.
* Please note that deliveries may be slightly delayed at times due to uncontrollable conditions like weather, traffic, etc. We seek your kindest understanding on this matter.
* Saturday deliveries are only available on a first-come-first served basis. Customers may either indicate their request in the comment section, and/or call us at 2180 7175 to book their slots.
Order Time Delivery Day
Orders until 3:30 p.m. MON Tuesday
Orders until 3:30 p.m. TUE Wednesday
Orders until 3:30 p.m. WED Thursday
Orders until 3:30 p.m. THU Friday
Orders until 3:30 p.m. FRI
Monday
SATURDAY DELIVERIES - BY REQUEST ONLY

In our efforts to serve you better, please understand that we adhere strictly to the cut-off time
If you do not wish to receive your order during the standard delivery, please indicate your preferred date of delivery clearly in the comments section.

Delivery Charge

Payment Methods

FREE delivery for order of HK$500 or above
HK$45 delivery charge for order below HK$500
Cash on delivery
Credit Card (Visa, Master)
Paypal

Return & Exchange Policy
We take great pride in ensuring that our products are of great quality and condition.

You may return/ exchange the items within 7 days in the following cases:


You have received a defective item
There is an error in the item you received based on your order placed

You must keep the products in a state when you received.

For any purchase of perfumes, we are not responsible for the smell as we are not the manufacturer. We will not accept return base on that condition.

All items with (NO RETURN. NO EXCHANGE) sign are not returnable. We guarantee all items are original and we check every details of the item before we send it out.


We will deliver and exchange the items at our cost.
Return/ exchange will not be accepted other than those stated above.


FAQ - Return & Refund

I use your product and got an allergy. Can I return and get a refund?
We are sorry to hear that you developed an allergy from the product. Depending on the skin condition, different individuals may get different results in using the same product. Best Buy World is not liable for your skin condition after using the products. No return or refund will be accepted.
After using a product, I find that it's not what I want. Can I return it?
We do not accept returns once the product has been opened and used.
The product's manufacturing / expiry date is older than expected. Can I exchange it?
All cosmetic products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.
The product is damaged. Can I exchange it?
You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.
I broke the goods but I've never used it. Can I return it?
We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.